Privacy Policy
Shape Your Future Online Ltd ("we", "us", or "our") takes data privacy seriously. This Privacy Policy explains to users of our website how we, as the controller within the meaning of the UK General Data Protection Regulation ("UK GDPR"), collect and process personal data and other information in connection with the use of our website.
Personal Information We Collect
Metadata
When you use our website, we may collect the following metadata resulting from your visit:
Browser type and version
Operating system and interface
Website from which you visited us (referrer URL)
Webpage(s) visited on our website
Date and time of access
Internet Protocol (IP) address
Your IP address is used to enable access to our website. Once it is no longer required for this purpose, we will shorten your IP address by removing the last octet. The metadata, including the shortened IP address, may be used to improve the quality and performance of our website by analysing user behaviour.
Provision of Services
If we provide services to you, we may collect personal information including:
Name
Gender (salutation)
Email address
Telephone number
Payment details
We process this information for purposes including account administration, responding to enquiries, providing requested products or services, complying with legal obligations, improving our website based on usage patterns, technical administration, and any other purposes to which you have consented.
How We Use Your Personal Information
We rely on the following legal bases for collecting, processing, and using your personal data:
Your consent for one or more specific purposes.
Processing necessary for the performance of a contract with you or to take steps before entering into a contract.
Processing necessary to comply with a legal obligation.
Processing necessary for our legitimate interests or those of a third party, except where your interests or fundamental rights override those interests.
The provision of your personal data may be required by law or contract. It may also be necessary to enter into a contract with us or receive the services you request. Failure to provide your personal data may mean we are unable to provide certain products or services.
Categories of Recipients and International Transfers
Data Processors
Certain third parties may process your personal data on our behalf where necessary for the purposes described above. These may include website hosting providers, payment processors, customer support providers, marketing service providers, IT support providers, and other service providers.
These processors are contractually required to implement appropriate technical and organisational security measures and may only process your personal data in accordance with our instructions.
Other Recipients
We may disclose personal data to law enforcement agencies, government authorities, courts, legal advisers, external consultants, or business partners where required by applicable law.
In the event of a merger or acquisition, personal data may be transferred to the relevant third parties involved.
We will never disclose your personal data to third parties for advertising or marketing purposes without your consent. Access to your personal data is restricted to those who require it to perform their duties.
Retention Period
Your personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and reporting obligations.
When determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of unauthorised access or disclosure, the purposes for processing, and applicable legal requirements.
Your Rights
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time with immediate effect. Withdrawal does not affect the lawfulness of any processing carried out before consent was withdrawn.
Additional Data Protection Rights
Under applicable data protection law, you may have the right to:
Request access to your personal data.
Request correction of inaccurate personal data.
Request deletion of your personal data.
Request restriction of processing.
Request data portability.
Object to the processing of your personal data, including profiling where applicable.
To exercise any of these rights, please contact us.
You also have the right to lodge a complaint with the relevant data protection supervisory authority.
Cookies and Other Tracking Technologies
Our website uses cookies and similar tracking technologies.
Cookies are small text files stored on your device when you visit certain web pages. They help us recognise returning visitors, improve your browsing experience, resolve technical issues, and analyse website performance.
Cookies do not harm your computer and do not store sensitive information such as bank details or your home address.
For more information about cookies and how to manage them, please visit www.aboutcookies.org.
Some cookies may be placed by third-party services such as embedded YouTube videos or other external content. We do not control these cookies and recommend reviewing the privacy policies of those third-party providers.
Security
Eleven Recovery CIC takes the privacy of our clients seriously and is committed to protecting your personal data, both online and offline.
Although we take appropriate measures to safeguard your information, no method of internet transmission is completely secure. Accordingly, we cannot guarantee the security of any information transmitted to us through this website, and any transmission is at your own risk.
Questions and Contact Information
If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us using the Contact page on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements.
Your continued use of our website following the publication of any updates constitutes your acceptance of those changes. If you do not agree with any changes, you should stop using our website.